Delivery & returns
Do you offer free delivery?
Yes! We offer FREE delivery on all orders over £50 to most UK Mainland areas. Orders under £50 will be charged £7.00 for delivery.
Delivery charges will be calculated and displayed at checkout once a postcode has been entered. Please see below for area surcharges:
Standard delivery is £7.00
Priority delivery is £12.00
Deliveries will not be made on weekends or bank holidays.
Delivery charges are higher in some areas. Please see below:
England & Wales
FREE delivery over £50
£7.00 standard delivery under £50 [3-5 business days]
£12.00 priority delivery [1-2 business days]
Scottish Mainland
FREE delivery over £50
£8.00 standard delivery under £50 [3-5 business days]
£13.00 priority delivery [1-2 business days]
Scottish Highlands
£7.50 standard delivery over £50 [5-7 business days]
£14.50 standard delivery under £50 [5-7 business days]
£12.50 priority delivery over £50 [2-5 business days]
£19.50 priority delivery under £50 [2-5 business days]
Scottish Offshore
£17.00 standard delivery over £50 [5-7 business days]
£24.00 standard delivery under £50 [5-7 business days]
£21.99 priority delivery over £50 [2-5 business days]
£29.00 priority delivery under £50 [2-5 business days]
Your order should arrive between 1-5 working days depending on which delivery option you have chosen.
England & Wales
Standard delivery [3-5 business days]
Priority delivery [1-2 business days]
Scottish Mainland
Standard delivery [3-5 business days]
Priority delivery [1-2 business days]
Scottish Highlands
Standard delivery over £50 [5-7 business days]
Standard delivery under £50 [5-7 business days]
Priority delivery [2-5 business days]
Scottish Offshore
Standard delivery over £50 [5-7 business days]
Standard delivery under £50 [5-7 business days]
Priority delivery [2-5 business days]
Orders placed before 4pm will be dispatched the following working day (excluding weekends and holidays). We will send you an email confirming when your order has been dispatched.
You will receive another email from our courier (APC), once your order has been received in to their delivery network, notifying you of when your order will be delivered. Deliveries will not be made on weekends or bank holidays.
Due to the recent changes in customs resulting in the UK leaving the EU all international deliveries (including Northern Ireland) have been suspended for the time being.
When your order has been dispatched from the brewery and has been scanned into the delivery network you will be emailed a tracking link from our courier, APC. You will be able to track your order using this link. Additionally, the email will provide you with the opportunity to reschedule the delivery to a more suitable day, if needed.
If you haven’t received your order within 5 days of placing your order please contact us at hello@turtleheadbrewingcompany.co.uk with your name and order number and we will look in to it for you.
On the morning of your scheduled delivery you will be emailed by APC with a delivery window. You can track your delivery by using this link: https://apc-overnight.com/receiving-a-parcel/tracking You will need your postcode and consignment number which can be found in your email from APC.
to reschedule your delivery day or to request collection from your local APC depot you can do so here: https://apc-overnight.com/receiving-a-parcel/re-schedule-delivery
Goods may be returned to us after 3 days if no response has been received to the ‘Sorry we missed you’ calling card that was posted or the ‘Sorry we missed you’ email sent.
Please note you cannot collect your item(s) on the same day as the delivery was attempted. For next day collections please book before 7 PM.
If for any reason goods are to be returned you must notify us within 14 days of receiving your goods by emailing hello@turtleheadbrewingcompany.co.uk. You will then have another 14 days to return the goods. Goods must be returned in the original packaging. Where it is not possible to use the original packaging please ensure that the goods are sufficiently packaged to protect against any damage in transit.
All returned goods must be sent back using Royal Mail Recorded Delivery. Once received by us, you will be refunded for the goods by the original method of payment, minus any shipping charges and costs for the return, unless the return is faulty or damaged.
In the event that your order arrives damaged you can refuse the order which will then be returned to us. Please email us as soon as possible to notify us of this. If you discover your order is damaged after accepting delivery please email us with your order number and a photo of the item’s condition.
Please contact us with your order number and outline the items you have received and those which are missing/incorrect from your order. Photographic evidence may be requested to send out replacements.
